Policies


Refund Policy

You can return WingLights for a full refund within the first 10 days of receiving them as long as the packaging has not been opened or tampered with.
If you do wish to return your WingLights please send an email to support@cycl.bike and tell us why you would like to return the them, we will then send you the returns information.
Please do not return a product without contacting us beforehand so that we can prepare to work on your refund case.
Ensure that all returns are suitably packaged to prevent any further damage in the post, of which we are not responsible for. If everything is in accordance to our refund policy we will issue a full refund to you as soon as we receive the WingLights.
If you would like to return your WingLights due to a fault then please see the [LINK] warranty section.

 

WingLights Standard Warranty

WingLights come with a one 1 year warranty from the date of purchase to the original owner / purchaser. Proof of purchase must be presented. The WingLights’ warranty covers materials and manufacturing defects on the, handlebar mounts, light unit casings, electronics and switches . The warranty does not cover normal wear and tear, improper installation, attempts to access or modify the electronics, damage or failure due to accident, misuse, abuse and or neglect.
CYCL does not accept any liability for injuries or other damages resulting from the use of the WingLights.

If you need assistance…

Where there is a fault with the mounts or light units please send a message to support@cycl.bike, giving us all the information you have about the fault or problem with your WingLights.
We will then send you a printable address and label for a free return shipping service. When we receive the WingLights if the warranty has not been voided we will investigate the reported fault further. If fixable we will replace the faulty component and return the unit. If however after a week we can not find or fix the issue you have reported we will then send you a new set of WingLights or, at our discretion offer to refund the purchase and shipping price.

 

Shipping Policy

UK Deliveries

1.1 We use Royal Mail for UK deliveries.

1.2 For Standard delivery, our process is to prepare your order and despatch within 5 working days.
If your parcel is not delivered within 5 working days from despatch just drop us an email to support@cycl.bike and we will chase it for you.

1.3 For Express deliveries £4.40+VAT (UK only), for orders received before 3 pm, we will process and despatch your order on a priority basis to ensure it reaches you within 48 hours. Please make sure you are at the delivery address within these 48 hours so that this can be delivered to you as this does require a signature. Our shipping department is open Monday to Friday meaning, an express order placed on a Friday before 3 pm will be scheduled for delivery the following Monday. Our Express service is handled by [contracted courier] ; we aim for you to receive your order within 2 working days. [The contracted courier] will contact you by email to help you track your order once it has been dispatched.

1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

1.5 If you do not receive your order within 5 days, please contact Customer Services at support@cycl.bike.

1.6 We will replace lost or damaged orders free of charge.

 

International Deliveries

2.1 We use an air freight service for nearly all international deliveries. However, unfortunately we are unable to ship to [Brazil, China, Russia, Chile, Ghana, Nigeria and Mexico] at this time. For further advice on the countries we deliver to please email us at support@cycl.bike

2.2 We use an air freight service and transit time will be 5 to 10 days, depending on the destination. A signature will be required on receipt.

2.3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only and the destination country.

2.4 All international customers will receive a tracking email to show the progress of their order.

2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

2.6 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.

2.7 If you do not receive your order within 15 days, please email us at support@cycl.bike.

2.8 We will replace lost or damaged orders free of charge.

2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

 

Privacy Policy

This privacy policy is for this website www.cycl.bike and served by Indive Ltd trading under the name of CYCL and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website is in compliance with all UK national laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.website.co.uk and See Our Partners Products Here.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.