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Policies

Refund Policy

You can return WingLights for a full refund within the first 10 days of receiving them as long as the packaging has not been opened or tampered with.
If you do wish to return your WingLights please send an email to support@cycl.co.uk and tell us why you would like to return the them, we will then send you the returns information.
Please do not return a product without contacting us beforehand so that we can prepare to work on your refund case.
Ensure that all returns are suitably packaged to prevent any further damage in the post, of which we are not responsible for. If everything is in accordance to our refund policy we will issue a full refund to you as soon as we receive the WingLights.
If you would like to return your WingLights due to a fault then please see the warranty section below.

WingLights Standard Warranty

WingLights come with a two (2) year warranty from the date of purchase to the original owner / purchaser. Proof of purchase must be presented. The WingLights’ warranty covers materials and manufacturing defects on the handlebar mounts, light unit casings, electronics and switches. The warranty does not cover normal wear and tear, improper installation, attempts to access or modify the electronics, damage or failure due to accident, misuse, abuse and or neglect.
CYCL does not accept any liability for injuries or other damages resulting from the use of the WingLights.

If you need assistance…

Where there is a fault with the mounts or light units please send a message to support@cycl.co.uk, giving us all the information you have about the fault or problem with your WingLights.
We will then send you a printable address and label for a free return shipping service. When we receive the WingLights if the warranty has not been voided we will investigate the reported fault further. If fixable we will replace the faulty component and return the unit. If however after a week we can not find or fix the issue you have reported we will then send you a new set of WingLights or, at our discretion offer to refund the purchase and shipping price.

Shipping Policy

UK Deliveries

1.1 We use Royal Mail for UK deliveries.

1.2 For Standard delivery, our process is to prepare your order and despatch within 5 working days.
If your parcel is not delivered within 5 working days from despatch just drop us an email to support@cycl.co.uk and we will chase it for you.

1.3 For Express deliveries £4.40+VAT (UK only), for orders received before 3 pm, we will process and despatch your order on a priority basis to ensure it reaches you within 48 hours. Please make sure you are at the delivery address within these 48 hours so that this can be delivered to you as this does require a signature. Our shipping department is open Monday to Friday meaning, an express order placed on a Friday before 3 pm will be scheduled for delivery the following Monday. Our Express service is handled by [contracted courier] ; we aim for you to receive your order within 2 working days. [The contracted courier] will contact you by email to help you track your order once it has been dispatched.

1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

1.5 If you do not receive your order within 5 days, please contact Customer Services at support@cycl.co.uk.

1.6 We will replace lost or damaged orders free of charge. 

International Deliveries

2.1 We use an air freight service for nearly all international deliveries. However, unfortunately we are unable to ship to [Brazil, China, Russia, Chile, Ghana, Nigeria and Mexico] at this time. For further advice on the countries we deliver to please email us at support@cycl.co.uk

2.2 We use an air freight service and transit time will be 5 to 10 days, depending on the destination. A signature will be required on receipt.

2.3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only and the destination country.

2.4 All international customers will receive a tracking email to show the progress of their order.

2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

2.6 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.

2.7 If you do not receive your order within 15 days of shipping confirmation, please email us at support@cycl.co.uk.

2.8 We will replace lost or damaged orders free of charge.

2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

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